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At the Worldwide Floral Network, delivery is always included in the price of your flower arrangement. There are NO additional delivery costs.*

• In most regions worldwide we can deliver your flowers next business day when the order is received prior to 6 pm GMT or 1 pm EST. Please allow a minimum of 48 hours for delivery to former Soviet Union Countries.
• In some countries (including Canada and the USA), we are able to provide same-day delivery when your order is placed prior to 6 pm GMT or 1 pm EST.
• While we process orders seven days per week, 363 days per year, it is not always possible to deliver on weekends or holidays.

There are wide variations in typical delivery hours of operation throughout the world, and even within various countries...

• Delivery information can be found on various product pages throughout this web site.

With over 45 years sending flowers worldwide, we have developed an outstanding track record for reliable, successful international deliveries. We deliver fresh floral products (which have been arranged to exacting standards) to the recipient's door and do not deliver flowers overnight by courier. We have delivered to cruise ships in the Mediterranean, military camps in various countries, remote regions in Russia, and just about every major city and town in almost every country worldwide. The Worldwide Floral Network covers every continent and over 100 countries worldwide.

When you order online you will receive an online summary-receipt which is your proof of order. When we have completed our order processing, you will receive a personal e-mail reply, which is your proof that we have processed your order for delivery. In greater than 99% of all cases, this personal e-mail response (indicating successful delivery processing) leads to successful delivery of your important gift of flowers.

Occasionally, various factors may prevent a timely delivery from occurring after this personal response is sent to you. These may include: incomplete recipient address information; recipient is not at the delivery address to receive flowers, or other extenuating and unforeseen circumstances. We recommend filling out the recipient portion of our secure online order form fully and as accurately as possible to ensure timely delivery is made.

Please note that our delivery agents are often not allowed to take a flower order directly to the recipient's room in hospitals, hotels, some businesses or military installations. Due to the unique nature of these deliveries, we will gladly guarantee delivery only to the reception desk or suitable equivalent.

Delivery Status Inquiries

• The best way to determine if a delivery has met with your satisfaction is often to contact the recipient directly on the first business day after the scheduled delivery was to occur.
  
• The next best method is to e-mail us quoting your order number and recipient name, on the next business day after scheduled delivery. We will launch an investigation into the delivery status of your order, and will reply to your inquiry typically within just a few hours.
  
• If you have any concerns regarding the delivery status of an order and require immediate feedback, please contact us by phone on the first business day after scheduled delivery.

*In very rare cases it is possible that a delivery request has been made to an extremely remote area. In these cases we will do our best to arrange for a special delivery service. If delivery can be made, an additional fee may be incurred. This decision will always be yours, and the total cost of your order will always be made known to you prior to processing your order.