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- Occasionally
it may be necessary for us to substitute flowers or containers
with products of similar grade and quality. This
may be necessary due to seasonal factors (for example,
tulips or sunflowers may not be available during certain
months in various regions worldwide) or due to limitations
of supply within smaller towns or rural areas.
- In
all cases where substitution is necessary, we will always
maintain the value and integrity of the overall product,
and will substitute with flowers of equal or greater value. Of
course, when you order a dozen roses it will always be
a dozen roses!
It
is not our policy to contact the sender prior to filling
an order if a substitution is required. However, if
we determine that specific flowers are integral to
the floral item which was ordered, and a suitable substitute
is not available, we will contact the sender for
instructions prior to processing your order.
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