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At
the Worldwide Floral Network, delivery is always included
in the price of your flower arrangement. There are NO
additional delivery costs.*
- In
most countries worldwide we can deliver your flowers next
business day when the order is received by 4pm Eastern
time.
- In
some countries (including Canada and
the USA),
we are able to provide same-day delivery when your order
is placed online by 2pm Eastern time.
- While
we process orders seven days per week, 363 days per year,
it is not always possible to deliver on weekends or holidays.
When in doubt about our ability to deliver on the day you
require, please contact
us directly.
There
are wide variations in typical delivery hours of operation
throughout the world, and even within various countries...
- Delivery
information can be found on various country-specific product
pages throughout this web site.
| Delivery
Hours of Operation |
| Monday
- Friday |
Saturday |
Sunday |
Holidays |
| Generally
10 am to 6 pm in recipient's time zone. |
10
am to 5 pm in several, but not all countries. |
Available
in limited areas only. Contact
us for details about recipient's country. |
No
delivery on Thanksgiving Day, Christmas Day or New
Year's Day. Order
well in advance for Valentines and Mother's Day delivery.
|
| |
|
|
|
| Customer
Service Hours of Operation (EST) |
| Monday
- Friday |
Saturday |
Sunday |
Holidays |
| 9
am to 9 pm |
9
am to 6 pm |
9
am to 4 pm |
9
am to 4 pm. Closed Christmas Day, New Year's Day. |
With
over 45 years sending flowers worldwide, we have developed
an outstanding track record for reliable, successful international
flower deliveries. We deliver fresh floral products (which
have been arranged to exacting standards by professional
designers) to the recipient's door,
and we do not deliver flowers overnight by courier. We have
delivered to cruise ships in the Mediterranean, military
camps in various countries, remote regions in Russia, and
just about every major city and town in almost every country
worldwide. The Worldwide Floral Network covers every continent
and over 100 countries worldwide.
When
you order online you will receive an online summary-receipt
which is your proof of order. When we have completed our
order processing, you will receive a personal e-mail reply,
which is your proof that we have processed your order for
delivery. In greater than 99% of all
cases, this personal e-mail response (indicating successful
delivery processing) leads to successful delivery of your
important gift of flowers.
Occasionally,
various factors may prevent a timely delivery from occurring after this
personal response is sent to you. These may include: incomplete
recipient address information; recipient is not at the delivery
address to receive flowers, or other extenuating and unforeseen
circumstances. We recommend filling out the recipient portion
of our secure online order form fully and as accurately as
possible to ensure timely delivery is made.
Delivery
Status Inquiries
- The
best way to determine if a delivery has met with your satisfaction
is often to contact the recipient directly on the first
business day after the scheduled delivery was to occur.
- The
next best method is to e-mail us quoting your order number
and recipient name, on the next business day after scheduled
delivery. We will launch an investigation into the delivery
status of your order, and will reply to your inquiry typically
within just a few hours.
- If
you have any concerns regarding the delivery status of
an order and require immediate feedback, please contact
us by phone on the first business day after scheduled
delivery.
We
cannot guarantee AM or PM delivery times, but are always willing
to do our best to meet your time-of-day requests whenever possible.
In many cases, we are limited simply by variations in time zones
and the amount of available time needed to fill an order as quickly
as possible to your satisfaction and our quality standards. During
busy holiday times we always recommend placing your order well
in
advance.
Christmas,
Valentine's and Mother's Day are generally the busiest flower-giving
times during the year.
*In very
rare cases it is possible that a delivery request has
been made to an extremely remote area. In these cases we
will do our best to arrange for a special delivery service.
If delivery can be made, an additional fee may be incurred.
This decision will always be yours, and the total cost
of your order will always be made known to you prior to
processing your order.
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